Greze describes how the fast, even if imperfect, dossier is the user's first 'a-ha' moment — making them feel understood and like they're meeting a being they work with, not a piece of software. ✦ AI generated
Jean-Denis Greze · Platformer · 2026-08-14 · original ↗
“What role does this part of the product play in the experience you're building?”
The dossier is the first 'a-ha' moment for the user. You sign up and you name your assistant — we call them townies. And then we say: hey, my name's Ivy, I'm your townie, here's what I know about you, and here are a few things I can do to help you. And most people are like: what? You know me? You understand me? And that's when it clicks. People feel like it's not a product — it's actually a relationship. This feels more like someone I work with than a piece of software. The reason we try to do it really quickly, even if it's not as accurate, is because it's the first thing that makes you feel different — a different emotional feeling toward this product.
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