Because delegation is not a natural skill for most people, ChatGPT still functions too much like a raw power tool or computer terminal that users must discover on their own, and it needs to evolve into something with more built-in affordance, more like an operating system, to reach the next billion users.
Turley argues that most people don't naturally know how to delegate problems to AI, so ChatGPT's biggest opportunity for growth is becoming more self-explanatory and proactive rather than requiring users to discover its power on their own. ✦ AI generated
Nick Turley · BG2 Pod · 2026-03-15 · original ↗
starts at this moment · 11:41
“the next billion users, where they where are they going to come from?”
I don't think delegation is a natural skill for most... chatgpt is a pretty it's a power tool right you come to it, it doesn't tell you what it's for, you kind of have to discover it on your own... I still feel like we're a little bit too much like a computer terminal and it needs to feel more like software, like an operating system of software.
verbatim transcript · starts at 11:41
11:42is a natural skill for most >> and chatbt is a pretty it's a it's it's a power tool right you come to it doesn't tell you what it's for you kind of have to discover it on your own and you have to use it and then you'll learn about this prompt that was really cool and then maybe you you're on Twitter and you learn about another one
12:00or you're on Instagram and you learn another But the product it's it's like a raw appliance. And I think to you know on one thing we really need to nail as we you know reach the next set of users >> is a product that has a bit more of an affordance. >> U because I think for most people they're very very busy. >> Um and they everyone I think in the
12:17world has intelligence constrained problems like problems that more intelligence could help with >> but you need to frame that to people. >> Yeah. Yeah. >> And I still feel like we're a little bit too much like a computer terminal and it needs to feel more like software like or um you know an operating system of software, >> right? >> Um so that's one thing. Um another thing
12:37um that gets at the same constraint is is beginning to be proactive. >> Um in a world where a lot of folks are, you know, too busy to delegate their problems to AI or don't quite know where to start, I think being able to help you proactively is really really important as well. Um, but you know, I think all these are are product evolutions that we could
12:59make on on top of the current tech. And the thing that gets me particularly excited is productizing our next generation tech or reasoning models because the truth is when you look at reasoning and chatb today. >> It's relevant to a very small group of people. It's relevant for the people who are trying to get the most out of chat GPT. >> But I fundamentally believe that reasoning it's transformative. And if
13:19you can figure out how to productize reasoning in a way that works on people's behalf without them even knowing >> um and that looks very much like you know >> the model doing long horizon tasks on your behalf. It doesn't mean you encounter the concept. It just means it's benefiting you right. >> Um so there's so much work to do and and you know >> the the the product certainly has to
13:39evolve to to be relevant for for for this kind of scale. >> Yeah. One of the one of the things that I've been hoping for a while and you know Brad made a bet two years ago um when can Chad GBD help me take actions. >> Can Chad Guby help me be more proactive >> and um I think his bet expired end of last year. So he's he's we're very
- ·Most people don't naturally know how to delegate to AI
- ·ChatGPT works, but doesn't explain itself
- ·Users must discover its power on their own
- ·Today ChatGPT feels like a computer terminal
- ·Needs to feel more like software, an OS
- ·More built-in affordance to reach next billion users