Software historically just digitized filing cabinets — it stored information but didn't do the work, so the world didn't get that much more efficient.
Alex argues that traditional software merely took paper-based filing cabinets and made them digital, but people still had to perform the actual work. The result was that efficiency barely improved — the same number of people were still needed. ✦ AI generated
Alex Rampell (a16z) · a16z Podcast · 2026-07-30 · original ↗
starts at this moment · 7:42
I would actually argue that the world didn't get that much more efficient with software because all that software did was like take HR like did Peopleoft and then workday make HR efficient make make HR departments more efficient like I don't think so because the same number of people worked in HR for the exact same size company in like 1950 as probably 2000 and instead of using filing cabinets that are you know that are guarded by Stein and Frederick you know making sure that nobody breaks into the HR files. Now you have an IT department and a CISO to make sure nobody hacks into the IT files or the you know the HR filing cabinet. So nothing really got more efficient.
verbatim transcript · starts at 7:42
7:22would have to use. I feel like as the models have improved, we are more and more seeing software do the job of labor, which Alex, I would say you were the first to argue and famously argue that that would be the case. Curious like how you think about that when you look at companies and maybe how it played into like the thesis around Lassie. >> Yeah. Well, so I've given this whole
7:42presentation on the origin of software was basically take a filing cabinet and put it in it to a database >> and kind of pick the uh the the time equals zero moment for that with this company the Saber Systems because airlines would just keep reservations and filing cabinets. Saber Systems was a joint project between IBM and American Airlines. That's why Saber is spelled with two A's, Saber. Um but then this
8:05kind of took wind everywhere else. So like there are HR filing cabinets and that became something like Peopleoft. There are legal filing cabinets and that became you know all of these Lexus Nexus products. There are accounting filing cabinets and that became Quickbooks and that became Netswuite. So every that was the origin of software. So software just kind of took things that were stored in paper format and then they made them
8:27available first on prem via green screen computers because that was a lot more efficient to book an airline ticket and change it if you didn't have to use an eraser anymore. uh starting with Saber and um but people still had to do the work. So I I would actually argue that the world didn't get that much more efficient with software because all that software did was like take HR like did
8:50Peopleoft and then workday make HR efficient make make HR departments more efficient like I don't think so because the same number of people worked in HR for the exact same size company in like 1950 as probably 2000 and instead of using filing cabinets that are you know that are guarded by Stein and Frederick you know making sure that nobody breaks into the HR files. Now you have an IT
9:12department and a CISO to make sure nobody hacks into the IT files or the you know the HR filing cabinet. So nothing really got more efficient. I I'm somewhat exaggerating for effect here. But what you can now do with software is it can do it can edit the filing cabinet, right? It's no longer just the dumb storage. It's actually like the smart implementation of changes against those things. So like if it's HR, let's
9:36do a background check, right? Right? Or let's do an onboarding or let's explain the benefits to this person. If it's accounting, what do you do with the financial statements? Like imagine I'm a dentist and I see I have all these overdue invoices and I can look up look up in QuickBooks. What do I do? Well, I might want to call and say please pay me. Like that's what the filing cabinet
- ·Legacy software just moved paper records to screens
- ·People still had to do the actual work themselves
- ·Efficiency barely improved as a result
- ·Same number of HR staff in 1950 (paper) as 2000 (digital)
- ·Paper filing cabinets needed a guard named Stein
- ·Digital files need a CISO and an IT department instead