Netic operates as the autonomous layer between essential-service companies and their customers, handling everything from understanding customer needs through optimizing operations and deploying labor.
Netic positions itself between large essential-service enterprises and their customers, autonomously managing the entire workflow from understanding customer intent to matching operational constraints and deploying the right worker. ✦ AI generated
Melisa Tokmak · No Priors · 2026-07-31 · original ↗
starts at this moment · 1:43
“Could you tell us more about your company and Netic and you know what you're focused on?”
So netic exists between the company and its customers. So every single thing to understand the customer need or want and match that with how can we even help that customer with the operational rules of the business and even deploy the services or the labor all happens on netic.
verbatim transcript · starts at 1:43
1:43company and its customers. So every single thing to understand the customer need or want and match that with how can we even help that customer with the operational rules of the business and even deploy the services or the labor all happens on netic. >> So basically um say a customer calls an HVAC provider what what happens or what is netic doing for them? >> Yeah. So imagine that you are in the
2:12middle of nowhere. It's -20° and your heat stops working. So you first find right a provider and there are many providers. You want to pick the most trustworthy one and the one that you can get to because you're in a minus 20° weather. Maybe you have a kid or an elderly or something is not working. Uh from there once you find a business and usually you can find these from
2:32aggregators or by search engines or in now LLMs and you can reach out to the company from any medium you want. If they're using netic, you can call them or text them or find like go to their website to channel 9uler. It's netic agents that talk to the customer. What kind of home do you live in? Do we have any of your records? >> I see. So, this could be like a voice
2:52call and Netic is actually providing the voice. >> Completely. >> And [clears throat] then the reasoning around, hey, this person needs some help and we should deploy somebody out to fix their H. >> Exactly. And it's actually a lot of the businesses we work with, this is why we started with essential services. The operational needs are very complex. It's not as simple as oh Eli's heat broke and
3:10now Melissa goes is it that actually what kind of even units do you have? What kind of needs do you have? Can we come to you? Is it something that we need to come to you today or tomorrow? What is your lifetime value as a customer? So should we be deploying the best person who can only work on let's say boilers or new age um systems today
- ·Sits between essential-service companies and their customers
- ·Operates autonomously across the full workflow
- ·Understands customer intent and needs
- ·Matches intent to operational rules
- ·Deploys services and labor automatically