We aim to be a permanent, long-term owner of businesses — like a Berkshire Hathaway for the services sector — because the multi-year AI transformation flywheel compounds over decades and selling after building that advantage makes no sense.

Well, look, I think it's a really big market opportunity. This is 20 plus trillion TAM, like I said before. And I think we'd like to be the market leader in every segment that we're operating in. And I think there's a lot of segments to potentially add value to. So part of what inspired us always about the Danahers of the world is they were able to compound, they developed a differentiated operating model. In their case, started manufacturing and then life sciences, but they were always able to drive better growth, better customer satisfaction, better employee retention, and ultimately better productivity. And that allowed them to continually consolidate all these industries over a long period of time with a lot of outperformance. And so our vision is to sort of follow in the footsteps of some of those great companies and do it within the services sector and with our sort of AI platform as our advantage. And I do think that there's something about the long-term nature of what we're doing. It's really hard. What we're doing is actually really hard. And doing it, you can't do this in a year. You can't do this even in two years, three years. This is a multi-year transformation. These are sort of compounding effects, where as we talked about earlier, as you sort of give your people better tools, you get better people, and then you can pay them more, and then they can deliver better customer outcomes, and then you can grow faster. That's not a one-month, two-month cycle. That's a two, three, four, five-year transformation cycle. And then what are you going to do? You're going to do all that. You're going to build the best company in the industry, and then you're going to sell it. That just doesn't make sense to me. I'd want to own that company forever and compound on that advantage for decades to come.

verbatim transcript · starts at 12:10