The linear, single-user chat interface is fundamentally mismatched to travel disputes, which typically involve three parties, and this format limits how far automation can go independent of model capability.
Because a chat thread is built for one person while a host-guest-platform dispute involves three, the article argues the interface itself, not just model quality, caps how much of travel support can be automated. ✦ AI generated
The chat interface itself suits travel poorly, because a chat thread is built for one person, while a travel dispute often involves several. A cancellation between a host and a guest, mediated by a platform, is a conversation among three parties, and a linear thread struggles to hold that arrangement sometimes.