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AWS customers were billed trillions more than they should have been, likely due to a conversion error, but AWS saw the funny side instead of sharing an incident report.

The author reports a massive AWS billing error affecting customers and criticizes the company's lighthearted response. ✦ AI generated

The Pulse · The Pragmatic Engineer · 2026-07-23 · original ↗

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AWS customers were billed trillions more than they should have been, due to what was likely a conversion error. But instead of sharing an incident report, AWS saw the funny side.

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provides context → AWS has been misleading and confusing the open-source community since 2015, and it has only gotten worse, which is why Elastic relicensed Elasticsearch and Kibana under a dual proprietary/SSPL license.Elastic · The Changelog