The real bottleneck in production AI isn't performance or benchmark overfitting, it's reliability, trustworthiness, and understanding what your agents are doing.
Scott Clark argues that the core problem enterprises face with AI is not squeezing extra performance from models, but ensuring they behave reliably and understandably in production.
transcript
Scott Clark: one of the things that's really holding back value in the enterprise, especially when it comes to AI, isn't necessarily just performance. People don't stay up at night cuz they're trying to over fit it in eval by another half a percent... what you really care about is is this model or agent going to perform well in production? Is it going to treat my customers the way I want them to be treated and really represent the business well?
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